To be the best relocation manager means constantly improving your company’s relocation program and discovering new ways to make it run more efficiently. A good relocation manager ensures that the goals of the program are met and that each and every employee being relocated is personally taken care of. Furthermore, excellent relocation management entails a program based on industry best practices and relocation policies and development which compete with other companies in the industry. To ensure that you are effectively managing relocation for your company, here are some top tips on how to structure your program, how to save time and reduce overhead, and what resources are currently available for managers in the up-and-coming field of corporate relocation.
Take Advantage of Technology
If your relocation program is still using an outdated technology platform which does not keep pace with the world of smartphones and tablets, it’s time to embrace 21st century technology. With more and more platforms and systems available, you can save massive amounts of time and improve domestic and international relocation efficiency by automating much of your daily activities. Whether it’s your relocation funds management program, HRIS system, payroll and processing platform, or other tasks, make sure technology is working for you and not against you.
Provide a Wide Range of Services
In order to successfully manage all facets of your employees’ relocations and to ease the relocation process for them and their families, you want to ensure that your company’s relocation program delivers a wide range of high-quality services and products. Industry best practices indicate that the following relocation services are important when managing a mobile workforce:
- Trip preview and coordination
- Travel management
- Needs assessment/cost analysis
- Relocation consultation
- Overseas relocation moving services
- Visa/immigration coordination
- Property management – including home selling, home finding, temporary accommodations, and tenancy management assistance
- Supplier management
- Cross cultural training
- Language training
- Family and spousal transition and support services
- International banking services
- Tax management and reporting
- Relocation expense tracking, processing, reporting, and payment
There are bound to be complications when someone is picking up and moving their life overseas or even to another city or state. A good relocation manager expects the unexpected and remains cool, calm, and collected while he/she comes up with a contingency plan. The experts recommend specifically scheduling one or two hours per day which are devoted to dealing with crises and the stressful elements of relocation as they arise. Whether your employee cannot sell his home, whether the amount of goods being shipped exceeds the limit allotted by your corporate relocation policy, whether your employee needs special assistance in relocating their car or their pet, or any other number of scenarios, be prepared to face relocation complications head-on.
Outsourcing Your Operation
Nowadays you can choose between a completely in-house relocation program, outsourcing the entire operation to a relocation services provider, or anything in between. If your company’s mobile workforce is growing, chances are you will find yourself with too much to do in too little time. In that case, consider which elements of your current relocation program might be better outsourced to a third party, ultimately saving you time and money.
Network with Mobility Professionals
To stay on top of industry news, developments and trends and stay on top of your game by networking with other mobility professionals, attend events and educational conferences hosted by the Workforce Mobility Association, otherwise known as Worldwide ERC. The membership-based organization, founded in 1964, connects professionals who oversee, manage, or support U.S. domestic and international employee transfer.
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