Everyone knows that good customer service is essential because when you treat people the wrong way it can have a serious effect on how they view you. Can you imagine walking into a store and having to wait 5 minutes to speak to someone because they are on the phone to a friend? You probably [...]
Are you not getting the most out of your marketing efforts? Your emails are being sent and received but are they being read as well? Those who believe that email marketing can’t contribute to bridging gaps between a company and their customers haven’t probably seen the best outputs a successful email marketing campaign can produce. [...]
Whatever renowned brands are known in Canada and beyond, it is always the loyal group of customers that talk about their favorite brands, like it, and recommend these brands to their friends and other circles. Why do they do it? It is because the brands have proved their qualities and thus have made them recognize it forever.
CRM or Customer Relationship Management is a collection of comprehensive data used to track current and future customers. Technology is used to identify the needs and wants of consumers and how a company is best able to meet these needs. Keeping track of this type of information will help a business gain an advantage over the competition.
Loyalty marketing programs are all about retaining customers and converting them to your brand. But these programs can be completely ineffective if they are not focused on what the customer wants and how to give it to them. Using obscure prizes or inconvenient rewards will not help you in the world of customer loyalty. You must first understand your customers, and then find a way to give them what they want most.
In recent times our businesses have come under increasing pressure to perform well even when the market is suffering. There seems to be a lot less customers around and yet we all have to make the most of what we can find. For this reason our existing clients should be seen as the most important asset we have and looked after accordingly. To do this we need to improve our customer management so that our clients receive the services they expect from us and in some cases, their expectations need to be exceeded.
Customer service is found in many nations, in every corner of the world, and in all shapes and sizes, from banks of customer service agents for multi-national brands to the single man operating in the marketplace. We’ve taken a look at some recent interesting stories of customer service excellence.
We are all suffering from the results of the Global Financial Crisis and business seems to be much harder to find than it once was. The days of mega profits and easy borrowing are, at least for now, over and we need to work far harder and more efficiently to achieve a reasonable return on our investments. The smaller the business the harder it can be as we often don’t have a huge customer base to start with, which means that the clients we have need to be targeted and looked after especially well. Therefore, CRM for small and medium business is perhaps more important than anything else.
The help desk is a product of modern technology, and a solution many business owners turn to for providing even the least tech savvy employees and customers fast and easy tech support. Unfortunately, the very system you have in place to keep your business running smoothly may actually be undermining your business success. Is your help desk hurting your business? Here are some things you should consider:
Customer service has become the most important facet of businesses all over the world, from the Middle East and beyond. Your product or services offered may be lacking in some ways, but if you are making the customer comfortable, they will keep coming back for more. This is especially important for fields filled with comparable products, restaurants, and businesses that rely heavily on customer interaction via phones.