Globial Talks Business

Every business wants to beat the competition. It’s necessary not just for survival, but for leadership. There’s also nothing quite like the pride that comes from seeing the business you’ve started grow and thrive. For small businesses everywhere, there’s no understating the impact that small business has on people’s lives. For example, according to the [...]

Here’s a simple question I’m curious about answering: Are expectations for customer service getting higher? It certainly seems like people are much more demanding when it comes to customer service in present times. Customers expect to have complementary items, surprise upgrades, and things done 2 seconds ago. They expect something beyond satisfaction–they expect delight. Perhaps [...]

Do you think the only interactions a customer has with your company is through your customer service agents and sales? Unfortunately, there are numerous overlooked customer interaction points where a customer will interact with your company. Most businesses put huge amounts of effort into public facing elements like advertising, press releases, or sales presentations. Unfortunately, [...]

The world is a diverse place with a huge diversity of languages. While English may the dominant language in the global business environment, it does not mean that everyone who engages in business, automatically knows how to speak it and this can create language barriers. If language barriers are present, it makes it difficult to trade or do [...]